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Courtney Fairchild from Global Services

Woman-Owned Business Spotlight: Global Services

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In this edition of our woman-owned small business spotlight series, we feature Global Services, headed by President and CEO, Courtney Fairchild. In 23 years within the arena of federal proposals and GSA Schedules, Global Services has empowered clients with over 3,000 contract awards valuing more than 20 billion dollars.

Global Services Logo

Author’s note: Global Services doesn’t just empower clients – they generously share knowledge that builds stronger compliance systems, which enable scale for sales. Also, they’re fun.

Courtney Fairchild shares her story with us:

Can you give us some background on your start with Global Services?

I have been with Global Services since our inception, and I was fortunate enough to be able to purchase the company seventeen years ago. Since the beginning, I worked in and developed every aspect of our business allowing it to morph along the way guided by client demand. For me, the only logical step was to make it my own!

What is your proudest moment for the company?

My proudest moment for our company was crossing the $1,000,000 revenue threshold in our early years. I remembered a statistic in American Express Small Business Reports that less than 3% of Women-Owned Businesses had revenue in excess of $1,000,000 and I was thrilled to be a part of this elite group.

What is the biggest challenge you have overcome with Global Services?

Over seven years ago, just as I had poised Global Services to truly grow, it became clear to me that my business partner was not interested in taking this journey or risk any further.  Believing in myself, and what I had created over time, I decided to purchase the other half of our company. Since that time, I have been able to lead Global Services to over 66% revenue growth.

What advice would you give to other women entrepreneurs?

Embrace your fear. A lot of people think entrepreneurship is about not being afraid, but the truth is that it is more about acknowledging the fear. As you take risks, it is essential that you recognize, analyze, and experience your fear in order to be able to push past it.

Do you have any suggestions on resources that women-owned small businesses should use?

Women Impacting Public Policy (WIPP) is a strong resource for all WOSBs who want to grow their businesses. WIPP is a national nonpartisan organization advocating on behalf of women entrepreneurs—strengthening their impact on our nation’s public policy, creating economic opportunities, and forging alliances with other business organizations. I am honored to serve on the WIPP Board of Directors.

Another author’s note: Courtney is a badass WOSB advocate. She demonstrates support of women entrepreneurs routinely – with her actions and her guidance. I met Courtney through WIPP. She was welcoming, and she’s encouraged me to increase my involvement with the organization.

To learn more about Global Services, please visit https://www.globalservicesinc.com/.

SBA Takes Over the WOSB Program

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The 2015 National Defense Authorization Act (NDAA) changed the certification process for woman-owned small businesses (WOSB) and economically disadvantaged woman-owned small businesses (EDWOSB). Specifically, Section 825 replaces self-certification with a certification program run by the Small Business Administration (SBA). Simultaneously, it beefs up the sole source contracting opportunities by increasing the contract value ceiling. Combined, this gives the WOSB/EDWOSB contracting programs credibility while adding motivation for potential contractors to get involved. These updated regulations make it easier for qualified small businesses to participate in the WOSB Federal Contracting Program by improving the customer experience. At the same time, SBA is strengthening oversight and maintaining the integrity of the certification process.

If you are a WOSB or an EDWOSB and you want to capitalize on set-asides or sole source opportunities to win government contracts, you can no longer rely solely on third party certification or self-certification.

Do not ignore this if the WOSB or EDWOSB set-asides are part of your business strategy. And, if you have not already completed your SBA certification, you are late. The SBA’s old self-certification program died on October 15, 2020. The new certification is free. No need to pay for external certification or consultative support unless those benefit you in other ways.

JetCo Federal is a WBENC-certified, SBA-certified WOSB. The application and approval process with the SBA was seamless and quick. We were in the know about the changes, thanks to strong communication from the SBA and Women Impacting Public Policy (WIPP). From a marketing perspective, we lead with capabilities and allow the WOSB status to be a secondary added value.

WOSB Resources

There are many resources for WOSBs in the government contracting industry. Here are our favorites:

We discovered the SBA Certification Process through WIPP webinars and interaction with the SBA directly. SBA has it TOGETHER on this program. The program managers and regulation authors have been tireless in the program rollout and the external communication. Kudos to them.

JetCo Federal President Moderates Webinar on Joint Ventures and the WOSB Program

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JetCo Federal’s President, Sue Tellier, moderated a ChallengeHER webinar titled “Joint Ventures and the WOSB Program” on Thursday, April 22 at 2 PM ET.

According to Women Impacting Public Policy (WIPP), “Joint Ventures are an excellent opportunity for smaller businesses to combine resources for approaching federal contracts that would otherwise be out of their reach.”

The webinar outlined information on Joint Ventures from the Small Business Administration’s requirements and perspective; Joint Ventures as it pertains to the Woman-Owned Small Business (WOSB) program; and Joint Ventures from a legal perspective.

The webinar recording can be found on WIPP’s Website.

Woman-Owned Small Business Spotlight: SPACE, Inc.

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This is the third edition of our woman-owned small business spotlight series. For this edition, we take a look at SPACE, Inc., a company focused on workplace interiors. The company’s Dealer Principal, Kathie Fuce-Hobohm, gives an inside look on SPACE and gives advice for other woman-owned small businesses.

Can you provide a brief overview of what SPACE does?

SPACE is a WBENC-certified, woman-owned small business (WOSB) that specializes in designing, selling, and installing beautiful and functional workplace interiors. Incorporated in 1995, we have a professionally trained team of interior designers, product specialists, project managers, and installers focused on developing productive and sustainable working environments that enhance productivity and meet the project mission. Our projects are monitored from beginning to end to provide each customer the finest in turnkey services.

SPACE is passionately committed to impacting the work lives of everyone we touch by crafting brilliantly creative, highly efficient, and sustainable workplaces for businesses and federal agencies. Our clients look to us for more than providing products; they rely on us for interior spaces that meet a triple bottom line—people, profit, and planet.

What inspired you to start SPACE?

I am what is known as an “accidental entrepreneur” and opened SPACE when the company I had previously worked for closed their doors in October of 1994.  I knew I did not want to work for anyone else, so I opened SPACE, Inc. 90 days later. It was quite an adventure.

What is your proudest moment for SPACE?

I am always proud when one of our team members steps firmly out of their comfort zone, “finds their voice,” and grows professionally. That is immensely rewarding. From a business standpoint, when we won the Michigan 50 Companies to Watch and being named one of the Best and Brightest Companies to work for every year from 2017 to 2020.

What is the biggest challenge you have overcome with SPACE?

It would have to be learning to lead the business. I did not have any leadership experience or business acumen when I started SPACE, Inc.  Being able to lead an organization is massively different than owning a company and learning to lead is a daily challenge.

What advice would you give to other women entrepreneurs?

You must be able to understand and use all your financial data. Someone once told me that learning to read financials is like learning to read music. I agree. The better you read and interpret the information the better you can run your organization.

Do you have any suggestions on resources that women-owned small businesses should use?

I love the Aileron organization in Dayton. Their mission is to help small businesses grow and their courses/information are extremely helpful.  Also, the Edward Lowe Foundation sponsors CEO roundtables using a technique called “Peerspectives.”  And finally, The Small Business Association of Michigan, or SBAM, has an Owner to Owner program that connects small business owners and facilitates peer learning.

To learn more about SPACE, Inc. visit their website at http://spaceinc.net/

Carrie Jokiel of ChemTrack

Woman-Owned Small Business Spotlight: ChemTrack

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Welcome to the second edition of our woman-owned small business spotlight series. This edition highlights ChemTrack, an environmental engineering, remediation services, and construction company. The company’s President, Carrie Jokiel, shares her story and advice for other woman-owned small businesses.

Can you provide a brief overview of what ChemTrack does?

ChemTrack is an 8(a) Alaskan Woman-Owned Small Business, specializing in environmental engineering, remediation services, and construction. We combine geological, chemical, hydrological, and engineering expertise with a broad understanding of regulatory and risk frameworks to solve environmental assessment and regulatory compliance problems for our clients. ChemTrack tailors innovative methods and concepts to individual problems and provides environmental solutions, especially as they apply to arctic and subarctic conditions in Alaska.

What inspired you to start ChemTrack?

I’m a born and raised Alaskan woman and second-generation “ChemTrackian.” My mother grew up in bush Alaska, our remote areas, as my grandparents were teachers in the villages. My dad emigrated here from Germany to attend the University of Alaska Fairbanks back in the ‘60s. He fell in love with my mom and the spirit of Alaska. Being raised with that same spirit led me to becoming partners with my father and eventually becoming majority owner. We both share the entrepreneurial spirit that comes from the beauty and opportunities this great State has to offer.

That combination of respect and entrepreneurship has created a workforce culture that truly enjoys what we do to prevent negative environmental impacts, restore our remote areas to their original pristine conditions, and work together with our clients that share our passion for the State of Alaska.

What is your proudest moment for ChemTrack?

This summer season is already kicking off to be my proudest moment. I feel like we have arrived.  We have worked incredibly hard to be prepared to have a good season and I see the fruit of that labor happening. We were coming off a tough, stressful season last year, and the resilience my team has shown along with the can-do spirit, has been incredible to witness.

What is the biggest challenge you have overcome with ChemTrack?

We had a project go sideways two seasons ago that had a ripple effect into last year’s season as well.  It stressed our company at every level; it pulled my focus away from our strategic plan into survival mode; it affected the crew involved on the project, from the project manager to each laborer.  Amazingly, it also bonded us together. We were all in the trenches together, backs against a wall, and we survived. I wouldn’t wish tough days on any business owner, but the grit my crew showed and what we learned from our challenge has made us a much better company and now, we are poised to thrive.

What advice would you give to other women entrepreneurs?

Listen to the nudges you feel when leading. Realize you are a master of your trade and how you lead may seem unique to the mainstream we are often surrounded by. Know that your intuitiveness matters, and is at its core, how YOU run your company. Basically, you know what you’re doing – keep crushin’ it.

Do you have any suggestions on resources that women-owned small businesses should use?

To keep up on what our government is doing to help women-owned small businesses, get involved in Women Impacting Public Policy (WIPP).  If starting out, get to know your PTAC office.  If a federal contractor, get to know your local SBA office personnel.  If you’re a federal contractor and can budget it, use a service like FEDMINE to track and monitor RFPs, competitors, and contracts. Good luck!

To learn more about ChemTrack, visit their website at http://chemtrack.net/.

WOSB Program Self-Certification Changes

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To participate in the Women-Owned Small Business (WOSB) or Economically Disadvantaged Women-Owned Small Business (EDWOSB) Program, a company must either self-certify through the Small Business Administration (SBA) website or through a third-party organization. However, the program is making some changes in the near future. Effective October 15, 2020, WOSBs will no longer be able to self-certify.

As part of the 2015 The National Defense Authorization Act (NDAA), Congress eliminated self-certification for WOSB set asides and sole source. Despite the change, the SBA insisted that WOSB self-certification remain a viable option while they figured out how to address the change. Now, that change is coming.

According to reports by the SBA Office of Inspector General (OIG), 89% of all WOSB sole source contracts were awarded improperly. It was determined that federal agencies, contracting officers, and firms did not comply with the federal regulations for 50 out of a total 56 sole source contracts, which are valued at a total of $52.2 million.

Before awarding a WOSB or EDWOSB contract, the contracting officer is required to confirm that WOSBs/EDWOSBs have provided supporting certification documentation in the SBA system. Yet, SBA OIG found that contracting officers awarded 18 contracts valued at $11.7 million on a sole source base to companies with no documentation in the system. Additionally, 32 sole source contracts were awarded to companies with incomplete documentation in the system.

SBA OIG pointed out that the 2015 NDAA, which allowed WOSBs to receive sole source contracts, also required the SBA to implement a certification program for these businesses. Though the SBA implemented the sole source authority in October 2015, they have not issued regulations pertaining to a certification process for the program. The SBA estimated another year of implementing a certification process. This is not the first time that an oversight body has questioned whether WOSB self-certification may be causing ineligible companies to win set asides and sole source contracts.

With self-certification going away, WOSBs must turn to third-party organizations for certification. There are currently four organizations approved by the SBA to provide third-party certification:

  • The National Women’s Business Owners Corporation (NWBOC);
  • The Women’s Business Enterprise National Council (WBENC);
  • The U.S. Women’s Chamber of Commerce;
  • And the El Paso Hispanic Chamber of Commerce (EPHCC).

Companies certifying for the first time must either certify through one of the third-party organizations mentioned above or through https://certify.sba.gov/, which will be offering a free online certification program. SBA will also allow participation from firms certified by the U.S. Department of Veterans Affairs Center of Verification and Evaluations, provided they meet all eligibility requirements.

JetCo Federal President to Speak about Contracting Compliance

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JetCo Federal’s President, Sue Tellier, will be speaking about government contracting compliance at a Women Impacting Public Policy (WIPP) Education Platform webinar on Tuesday, June 30 at 2 PM ET.

The webinar, titled “Compliance Begins Before the Win”, will outline the structure of compliance JetCo Federal has built for federal contracting, which has allowed us to diversify with confidence in a manner that decreases risk. Effective compliance begins before the win, and small size status is not an obstacle to building a culture of compliance.

The webinar is free to WIPP members and is $25 for non-members. You can register for the webinar on the WIPP website.

 

The Benefits of Woman-Owned Small Business Certification

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From the stamp of approval for the government contracting industry to the relationships built, becoming certified as a woman-owned small business (WOSB) has benefitted our company in many ways. Though JetCo Federal doesn’t rely on the certification to win new businesses, we know industry partners care that we have the certification. Here are some of the benefits we’ve experienced from getting certified as a woman-owned small business.

Stamp of Approval for Government Contracting

The women-owned small business (WOSB) program began in December of 2000 to help the federal government meet its goal of awarding at least 5% of all contracting dollars to women-owned small businesses. As a company that sells to the government, winning bids is an important part of our work, and as a woman-owned small business, we wanted to make sure we had access to these contracting dollars set aside for WOSBs.

Eligibility for these contracting dollars requires getting certified as a WOSB through a certification program. Our organization decided to go with the Women’s Business Enterprise National Council (WBENC) certification and now we have the government’s stamp of approval to bid on those contracts set aside for WOSBs.

Relationships Formed with Other WOSBs

Another benefit of getting certified as a WOSB is that it helps you find and form relationships with other woman-owned small businesses. The network of woman-owned small businesses is tight-knit. We’re thankful for those we’ve connected with and are even starting a quarterly WOSB highlight this month to shed a light on incredible WOSBs throughout the country.

Getting certified as a woman-owned small business may not be for everyone, but we’ve seen the benefits of certification help advance business goals. Here’s what our President, Sue Tellier, had to say about WOSB certification.

“WBENC certification gives a stamp of credibility to woman-owned small businesses, verifying the authenticity of the ‘woman-owned’ claim. This opens doors to new markets and new audiences within existing client relationships. We are proud of our proven capabilities and don’t rely on the WBENC logo to win business, yet we know savvy buyers and supplier diversity professionals care that we have it.”

Interested in learning more about how you can utilize our WOSB status as a supplier? Contact us for more information.

Big Impact from Small Businesses

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This is a challenging time for small business owners. The unpredictable, ever-changing nature of our economy due to the global pandemic causes ambiguity for employers and employees. Many service providers are sending multiple alerts each day, flooding our inboxes with well-intentioned information.

So many of my close friends are other small business owners. We’ve been talking, commiserating, and sharing online about the horrible options in front of us. Some had to close in the early days of the pandemic because of the nature of their business – they are hospitality or salons or gyms. I’ve heard their pain in having to close or severely curtail operations. It’s heartbreaking to watch affected companies and their leaders make difficult decisions about shuttering or temporary layoffs.

Silver linings for small businesses will become more evident with time. A few have already jumped out.

  1. It becomes VERY obvious if a small business is working with the right partner for accounting and insurance. I’ve sent thank you emails to our CPA, Rehmann, and commercial insurance company, BHS. They’ve really killed it with timely information, giving it concisely and intuitively. Our banker at Macatawa Bank has also reached out proactively to ensure we have all the information we need and has calmly and quickly responded to any questions.
  2. Small businesses support other small businesses. This is demonstrated with our purchasing decisions and through information sharing and support. I’m having a weekly virtual happy hour with about a dozen women who own businesses in Michigan (Sheri Welsh, Welsh and Associates; Gina Thorson, Stormy Kromer; Rebecca Cox, Savant Group; Lorri Rishar, EDGE Partnerships; Ginny Sherrow, Fenton Winery and Brewery; Sassa Akervall, Akervall Technologies; Anita Abrol, Lewis Knopf CPAs; Sue LaBonville, Allis Information Management.) It’s therapeutic, and can make us all feel less lonely about the tough decisions.
  3. Standout employees show their stripes. I can’t tell you how impressed I am with my team. They are working tenaciously to support each other, step in where help is needed, and become even more intense. We have coffee mugs that say “No damn whining.” Their actions show these aren’t just words.
  4. Inspiration is EVERWHERE. Two very close friends, Gina Thorson of Stormy Kromer and Sassa Akervall of Akervall Technologies (who are part of my weekly virtual happy hour), retooled their manufacturing operations to make masks, gowns, and face shields. This kept their employees working, and flattened the impact of closures on their revenue streams.
  5. Sharing talent and time matters. Every text I’ve gotten from a business owner friend, I’ve responded quickly and helpfully. They’ve done the same. (Kim Bode, Jennifer Jurgens, Jason Dodge… the list goes ON.)Crisis breeds creativity.

Small business owners are creative as hell.

Women’s History Month – A Reflection on Impactful Organizations

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March is Women’s History Month, intended to prompt reflection of the contributions and vital role women have played in history. JetCo Federal is a WBENC-certified woman-owned small business (WOSB), and two organizations that have helped us grow and strengthen our company are worthy of calling out during March.

Women in Defense (WID)

Women in Defense is an affiliate of the National Defense Industrial Association (NDIA). JetCo became involved with NDIA and WID because we serve the military through our role as a Department of Defense contractor. These organizations give our employees a credible source of information and engagement opportunities. Importantly, WID “engages, cultivates and supports the advancement and recognition of women in all aspects of national security.”

WID membership is open to both men and women, and JetCo employees are individual members of both NDIA and WID. However, we are not just members – we are involved. We organize events, serve as mentors, and volunteer time to promote the defense industry. Through WID, our employees develop leadership skills, build and retain relationships, and learn. WID’s membership is ridiculously valuable.

Women Impacting Public Policy (WIPP)

Women Impacting Public Policy is a national nonpartisan organization advocating on behalf of women entrepreneurs—strengthening their impact on our nation’s public policy, creating economic opportunities, and forging alliances with other business organizations. We became an organizational member of WIPP in 2015, and we increased our involvement the following year through the Leadership Advisory Council. Through WIPP, we learn, connect, and advocate.

One of WIPP’s Policy Priorities is to “Create parity for WOSBs in federal contracting.” And these aren’t just words. This priority is achieved through the deliberate development and implementation of strategic tactics. In addition to making a difference in Washington, D.C., WIPP communicates their activities effectively to the membership, allowing us to become an educated extension for the talented Advocacy Team.

Advocacy is a marathon, not a sprint. WIPP earned their positive reputation for advocacy. It’s evident that decision-makers on the Hill respect WIPP’s opinions and ability to mobilize WOSB contractors.

Women’s History Month celebrates the contributions of women throughout history. Through our involvement with WID and WIPP, we are building relationships with women who will keep making history.