Fulfillment Coordinator


  • Full-time

Work Location:

  • Grand Rapids, MI

We are looking to add an enthusiastic, motivated, and hands-on Fulfillment Coordinator to successfully manage the operations processes and provide support to the operations team. You will process and fulfill purchase orders for customers while ensuring accurate delivery documentation. With your focus on customer service. You will onboard new suppliers and manage relationships with suppliers and customers.

Mandatory Qualifications

  • Two years of experience in a general business position
  • Proficiency in Microsoft Office, including Word and Excel
  • Strong customer service mindset
  • Ability to interact with suppliers and earn their professional respect
  • Ability to work well either alone or as part of a team
  • Good writing, analytical and problem‐solving skills
  • Ability to communicate effectively and professionally
  • Ability to operate standard office equipment, including computers, telephone systems, scanners, copiers and fax machines
  • Ability to follow oral and written instructions

Preferred Qualifications

  • Working knowledge of QuickBooks or other accounting software
  • Associates degree with classes in general business or relevant work experience
  • Working knowledge of CRM and ERP systems


  • Collaboration
  • Creativity/Innovation
  • Goal oriented
  • Integrity
  • Logic
  • Problem solving
  • Customer focus
  • Attention to detail
  • Independence
  • Initiative
  • Planning and organization
  • Adaptable/Flexible
  • Time management
  • Oral and written communication
  • Teamwork


Meet Companywide Expectations

  • Maintain confidentiality
  • Be impressive in all interactions
  • Complete open activities on time and thoroughly
  • Act as a leader, mirroring company values
  • Set example of strong work ethic and positive attitude
  • Exude professionalism and executive presence
  • Set example for cross-departmental and cross-company collaboration
  • Use time tracking systems correctly and consistently
  • Use technology in accordance with protocols and company policy
  • Treat incoming phone calls with courtesy and respond quickly to phone messages
  • Comply with company policies and procedures
  • Learn and follow workflows and SOPs
  • Respond quickly and professionally to emails
  • Manage time responsibly
  • Be positive, productive, respectful, honest, and candid
  • Act with integrity and exceedingly high business ethics
  • Become a subject matter expert; learn continuously
  • Maintain your own Professional Development Plan
  • Maximize resources and recycle

Customer Service

  • Provide exceptional customer service to support customer retention
  • Solve needs of all parties using conflict resolution techniques
  • Communicate effectively

Order/PO Coordination

  • Follow workflows and SOPs for the order fulfillment process
  • Verify new orders received match contract requirements as expected; escalate issues
  • Perform material consolidation process when possible for volume discounts
  • Identify and communicate profitability issues
  • Follow guidelines regarding incorporation of quality assurance and compliance checks into order fulfillment process (examples include photographs of loads, samples, flow downs, etc.)
  • Verify shipping documentation and delivery information are accurate
  • Review signed shipping documents to ensure items were loaded as expected
  • Verify price and quantity accuracy for supplier bills against signed shipper/bol and PO
  • Capture customer, supplier and carrier feedback received and escalate issues
  • Maintain thorough documentation for all orders

Order/ PO Deadline

  • Acknowledge new customer orders within one business day of receipt
  • Process supplier purchase orders accurately and with urgency to ensure on time delivery
  • Promptly review and input/communicate advance ship notice from suppliers
  • Prepare COCs and communicate shipping and delivery schedule as required
  • Invoice promptly for all orders to support cash flow

Order/ PO Processing

  • Process customer sales orders accurately and with urgency to ensure a minimum of 95% of orders deliver on time
  • Validate accuracy of supplier pricing throughout the order fulfillment process
  • Process accurate supplier bills promptly to maximize prompt payment discounts
  • Perform supplier selection process by analytically balancing material and freight consolidation, approval, quality, price, and lead time requirements
  • Support order closeout process

Material Coordination

  • Receive incoming shipments according to process
  • Place incoming shipments in the appropriate warehouse location
  • Prepare small parcel shipments for pickup
  • Verify and sign for incoming shipments

Additional Responsibilities

  • Support implementation of QMS plan
  • Document quality issues immediately and consistently
  • Support quality audits, internal and external
  • Recommend improvements to workflows and SOPs
  • Make recommendations for improvement to QMS
  • Participate in initial contract onboarding meetings as requested
  • Perform new contract tasks in accordance with onboarding SOPs and workflows

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Contact Info

JetCo Federal is an equal opportunity employer that prohibits discrimination and harassment in employment on the basis of race, color, religion, national origin, sex, age, disability, genetic information, height, weight, marital status or veteran status in accordance with applicable laws. In addition, it is the policy of JetCo Federal to comply with federal, state, and local laws governing nondiscrimination in employment, and to undertake affirmative action in recruitment, employment, and promotion of employment as required by applicable provisions of Executive Order 11246, the Rehabilitation Act, the Vietnam Era Veteran’s Readjustment Assistance Act, and related state law. JetCo Federal’s President supports and endorses this Equal Employment Opportunity Policy.